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International journal of contemporary hospitality management
Journal of business research : JBR
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FEUNL Working Paper Series
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Economics Papers from University Paris Dauphine
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Management learning : the international journal for managerial and organizational learning and development
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
2
Resilient leadership in hospitality and tourism enterprises : conceptualization and scale development
Zhang, Jiangchi
;
Xie, Chaowu
;
Huang, Songshan
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1299-1326
Persistent link: https://www.econbiz.de/10014483841
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