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Why do you feel stressed in a "smile factory"? : hospitality job characteristics influence work-family conflict and job stress

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Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach

Lee, Jin-soo; Back, Ki-joon; Chan, Eric S. W. - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 768-789

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Fun at workplace and intention to leave : role of work engagement and group cohesion

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A review of employee innovative behavior in services

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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

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Incidence of workplace bullying among hospitality employees

Ariza-Montes, Antonio; Arjona-Fuentes, Juan M.; Law, … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1116-1132

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Examining airline employees' work-related stress and coping strategies during the global tourism crisis

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"It’s not a big deal" : customer misbehaviour and social washing in hospitality

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Examining the pathway linking workplace incivility and employee well-being : a study among frontline hotel employees in India

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