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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
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Han, Heesup
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International journal of contemporary hospitality management
Journal of business research : JBR
976
The Canadian journal of economics
895
Journal of retailing and consumer services
822
Canadian public policy : a journal for the discussion of social and economic policy in Canada
664
Canadian journal of agricultural economics : CJAE
658
International journal of hospitality management
547
Industrial marketing management : the international journal for industrial and high-tech firms
531
The Canadian journal of economics and political science : the journal of the Canadian Political Science Association
487
NBER working paper series
441
Working paper / National Bureau of Economic Research, Inc.
430
L' Actualité économique : revue trimest.
417
SpringerLink / Bücher
398
Canadian tax journal
390
NBER Working Paper
376
Discussion paper series / IZA
357
Cat.
354
The service industries journal
328
The journal of services marketing
315
Canadian public administration : analyzing national, provincial, territorial, municipal, aboriginal and international governance practice in a changing world
307
Research paper series / Analytical Studies, Statistics Canada
274
Tourism management : research, policies, practice
267
Journal of Services Marketing
260
Applied economics
253
Discussion paper
246
Journal of travel and tourism marketing
242
The journal of business & industrial marketing
231
IZA Discussion Paper
229
European Journal of Marketing
227
Journal of hospitality marketing & management
224
Journal of the Academy of Marketing Science
220
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
215
Journal of business ethics : JOBE
213
IZA Discussion Papers
210
Journal of strategic marketing
210
Cogent business & management
193
Staff working paper / Bank of Canada
191
International Journal of Bank Marketing
186
CESifo working papers
180
Working paper
178
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ECONIS (ZBW)
229
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1
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
2
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
3
Identifying antecedents and outcomes of festival satisfaction : the case of a cosmetics & beauty expo
Song, Hak-jun
;
Bae, So Young
;
Lee, Choong-Ki
- In:
International journal of contemporary hospitality management
29
(
2017
)
3
,
pp. 947-965
Persistent link: https://www.econbiz.de/10011702103
Saved in:
4
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
5
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
6
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
7
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
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