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~isPartOf:"International journal of contemporary hospitality management"
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Die Bedeutung von Dienstleistu...
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
94
Kundenzufriedenheit
94
Consumer behaviour
83
Konsumentenverhalten
83
Hotel industry
60
Hotellerie
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Karatepe, Osman M.
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Wong, IpKin Anthony
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Fong, Lawrence Hoc Nang
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International journal of contemporary hospitality management
International journal of hospitality management
432
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
209
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
179
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
128
International journal of quality and service sciences
122
International journal of quality & reliability management
118
Journal of service management
117
Service business
114
International journal of services and operations management
112
International journal of productivity and quality management : IJPQM
109
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
82
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
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ECONIS (ZBW)
176
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1
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
2
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
3
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
4
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
5
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
6
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
7
The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.
;
Magnini, Vincent P.
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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