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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
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The impacts of hotels' error management culture on customer engagement behaviors (CEBs)
Wei, Wei; Hua, Nan; Fu, Xiaoxiao; Guchait, Priyanko - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3119-3137
Persistent link: https://www.econbiz.de/10011804952