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Synthesizing the effects of green experiential quality, green equity, green image and green experiential satisfaction on green switching intention

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"Green" attributes and customer satisfaction : optimization of resource allocation and performance

Slevitch, Lisa; Mathe, Kimberly; Karpova, Elena; … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 802-822

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Measuring service quality in mid-scale hotels

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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

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Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia

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Application of Kano model to identification of wine festival satisfaction drivers

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Exploring multidimensional quality attributes of incentive travels

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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

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