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Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
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Food choices and service evaluation under time constraints : the school lunch environment
Sharma, Amit; Moon, Joonho; Bailey-Davis, Lisa; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3191-3210
Persistent link: https://www.econbiz.de/10011804962
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Hotel performance : state of the art
Sainaghi, Ruggero - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 920-952
Persistent link: https://www.econbiz.de/10008749352
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Performance assessment using value-chain analysis in Mozambique
Sharma, Amit; Christie, Iain T. - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 282-299
Persistent link: https://www.econbiz.de/10003976225
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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
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"One size doesn't fit all" : tourism and hospitality employees' response to internal brand management
King, Ceridwyn - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 517-534
Persistent link: https://www.econbiz.de/10008651307
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Influence of leadership competency and organizational culture on responsiveness and performance of firms
Asree, Susita; Zain, Mohamed; Razalli, Mohd Rizal - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 500-516
Persistent link: https://www.econbiz.de/10008651308