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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
140
Kundenzufriedenheit
140
Consumer behaviour
101
Konsumentenverhalten
101
Beziehungsmarketing
67
Hotel industry
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Hotellerie
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Relationship marketing
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Hospitality industry
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Emotion
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Hospital
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Krankenhaus
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Arbeitszufriedenheit
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Customer service
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Job satisfaction
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Complaint management
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Viral marketing
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Qualitätsmanagement
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Tourism employees
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Tourismuswirtschaft
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Urlaubsverhalten
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Work behaviour
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Han, Heesup
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International journal of contemporary hospitality management
MPRA Paper
1,480
ECB Working Paper
845
IMF Working Paper
616
NBER Working Papers
593
Journal of retailing and consumer services
553
International journal of hospitality management
546
CESifo Working Paper
528
Working Paper
519
CEPR Discussion Papers
481
IZA Discussion Papers
436
Journal of business research : JBR
427
Discussion paper series / IZA
410
CESifo working papers
403
The service industries journal
375
NBER working paper series
339
Working paper series / European Central Bank
338
Discussion paper
333
IZA Discussion Paper
327
CESifo Working Paper Series
280
Journal of Services Marketing
280
Journal of Banking & Finance
272
The journal of services marketing
272
BANCARIA
269
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
ZEW Discussion Papers
266
Economics Papers from University Paris Dauphine
259
FEDS Working Paper
229
Tourism management : research, policies, practice
229
Bundesbank Discussion Paper
227
Working paper
225
Cogent business & management
209
Journal of travel and tourism marketing
203
Working paper / National Bureau of Economic Research, Inc.
197
Journal of hospitality marketing & management
195
Staff reports / Federal Reserve Bank of New York
194
BIS Working Paper
183
Auditing : a journal of practice & theory
177
NBER Working Paper
177
Bank of England Working Paper
176
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ECONIS (ZBW)
213
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
5
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
6
The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
Saved in:
7
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
8
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
9
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
10
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
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