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Factors contributing to the helpfulness of online hotel reviews : does manager response play a role?
Kwok, Linchi; Xie, Karen L. - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2156-2177
Persistent link: https://www.econbiz.de/10011567199
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Thematic framework of online review research : a systematic analysis of contemporary literature on seven major hospitality and tourism journals
Kwok, Linchi; Xie, Karen L.; Richards, Tori - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 307-354
Persistent link: https://www.econbiz.de/10011611214
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Social networks and customer involvement in new service development (NSD) : the case of www.mystarbucksidea.com
Sigala, Marianna - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 966-990
Persistent link: https://www.econbiz.de/10009666533
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Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania; Ruiz Mafe, Carla; Rubio Benito, … - In: International journal of contemporary hospitality management 35 (2023) 6, pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
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Exploring open innovation engagement process of hotel brand community members : motivation, empowerment and consequences
Shin, Hakseung - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4451-4467
Persistent link: https://www.econbiz.de/10014430128
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How online search behavior is influenced user-generated content on review websites and hotel interactive websites
Herrero, Ángel; San Martín, Héctor; Hernández, José M. - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1573-1597
Persistent link: https://www.econbiz.de/10011476110
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The influence of online reviews to online hotels booking intentions
Zhao, Xinyuan; Wang, Liang; Guo, Xiao; Law, Chun Hung … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1343-1364
Persistent link: https://www.econbiz.de/10011403403
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The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua; Chang, Chun-Ming - In: International journal of contemporary hospitality management 28 (2016) 5, pp. 924-944
Persistent link: https://www.econbiz.de/10011584042