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Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

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What affects the online ratings of restaurant consumers : a research perspective on text-mining big data analysis

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A co-created value scale for the hospitality service : applying a text mining approach

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A network perspective of cognitive and geographical proximity of sustainable tourism organizations : evidence from Italy

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Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

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Be good for love or for money? : the roles of justice in the Chinese hotel industry

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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Does standardized service fit all? : novel service encounter in frontline employee-customer interface

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