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Customer loyalty : a review and future directions with a special focus on the hospitality industry

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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

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Customer loyalty : exploring its antecedents from a green marketing perspective

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Insights into emotional contagion and its effects at the hotel front desk

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The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry

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Back to the future : progress and trends in hotel loyalty marketing

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Multiple reference effects on restaurant evaluations : a cross-cultural study

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Consequences of cruise line involvement : a comparison of first-time and repeat passengers

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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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