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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~person:"Ray, Daniel"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beschwerdemanagement
1
Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
1
Customer service
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Dienstleistungsqualität
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E-commerce
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E-tail
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Einzelhandel
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Electronic Commerce
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Konsumentenverhalten
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Kundenservice
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Online retailing
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Online-Handel
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Relationship marketing
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Retail trade
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Service quality
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Welt
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World
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global e-commerce
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online retail
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perceived justice
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service apology
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service failure
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Ray, Daniel
Sankar, Jeganathan Gomathi
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International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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