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Technology dimension of CRM : the orientation level and its impact on the business performance of SMEs in Malaysia
Bin Ismail, Hishamuddin; Talukder, Dilruba; Panni, … - In: International journal of electronic customer … 1 (2007/08) 1, pp. 16-29
Persistent link: https://www.econbiz.de/10003754242
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Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.; Speece, Mark - In: International journal of electronic customer … 1 (2007/08) 2, pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
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Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients
Lu, Xiang-hua - In: International journal of electronic customer … 2 (2008) 4, pp. 297-314
Persistent link: https://www.econbiz.de/10003787126
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Segmenting small and medium manufacturing enterprises for electronic customer relationship management industry : the case of Thailand
Sophonthummapharn, Kittipong - In: International journal of electronic customer … 5 (2011) 1, pp. 75-96
Persistent link: https://www.econbiz.de/10009296340
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The current status of customer relationship management : experience of small businesses in the Jordanian food industry
Al-Weshah, Ghazi A. - In: International journal of electronic customer … 12 (2019) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10012253352
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The influence of e-CRM capability and co-information sharing activity on product competitiveness and marketing performance of small and medium-sized enterprises
Ardyan, Elia; Sugiyarti, Gita - In: International journal of electronic customer … 11 (2017/2018) 2, pp. 158-178
Persistent link: https://www.econbiz.de/10011966922
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A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da; Rahimi, Ilan Daniel's - In: International journal of electronic customer … 1 (2007/08) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10003754235
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
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Design of a generic customer relationship strategy management system
Kwok, K. C. M.; Choy, King Lun; Lau, Henry; Kwock, S. K. - In: International journal of electronic customer … 1 (2007/08) 2, pp. 109-131
Persistent link: https://www.econbiz.de/10003754311
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On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy; Hoffman, K. Douglas - In: International journal of electronic customer … 1 (2007/08) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10003754320