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Application of mulitvariate techniques in decision-making models for customer service in supply chain
Ganesh, K. (contributor) - In: International journal of electronic customer … 4,4 (2010)
Persistent link: https://www.econbiz.de/10009139524
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash; Sudhahar, J. Clement - In: International journal of electronic customer … 9 (2015) 4, pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
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Modelling CRM applications and its impact on relationship outcomes : a B2B relationship perspective
John, Waseem - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 347-362
Persistent link: https://www.econbiz.de/10011989792
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Balancing power and dependency in buyer-supplier relationships
Böhme, Tillmann; Childerhouse, Paul; Deakins, Eric; … - In: International journal of electronic customer … 2 (2008) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10003836330
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Constituents of buyers' satisfaction in Puerto Rican business relationships
Sosa Varela, Juan Carlos; Svensson, Göran; Mysen, Tore - In: International journal of electronic customer … 6 (2012) 2, pp. 193-215
Persistent link: https://www.econbiz.de/10009630946
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Customer's life-time value using the RFM model in the banking industry : a case study
Nikumanesh, Esmaeil; Albadvi, Amir - In: International journal of electronic customer … 8 (2014) 1/3, pp. 15-30
Persistent link: https://www.econbiz.de/10011471071
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The effect of CRM stages along with brand images and values on sustainable corporate performance
Mishra, Hari Govind; Sinha, P. K.; Singh, Sarabjot - In: International journal of electronic customer … 8 (2014) 1/3, pp. 31-50
Persistent link: https://www.econbiz.de/10011471090
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Contemporary challenges in CRM technology adoption : a multichannel view
Awasthi, Preety; Dubey, Neeraj; Sangle, Purnima S. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 51-71
Persistent link: https://www.econbiz.de/10011471129