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~isPartOf:"International journal of financial services management : IJFSM"
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International journal of financial services management : IJFSM
MPRA Paper
30,053
Munich Reprints in Economics
987
Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems
488
Discussion Papers in Economics
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International Journal of Financial Services Management
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Satisfaction management in retail financial services : an analysis of gap in perceived quality
Nikhil Chandra Shil
;
Das, Bhagaban
- In:
International journal of financial services management …
5
(
2011/11
)
3
,
pp. 256-271
Persistent link: https://www.econbiz.de/10009707029
Saved in:
2
Satisfaction management in retail financial services: an analysis of gap in perceived quality
Shil, Nikhil Chandra
;
Das, Bhagaban
- In:
International journal of financial services management …
5
(
2012
)
3
,
pp. 256-272
Persistent link: https://www.econbiz.de/10009976109
Saved in:
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