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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Dienstleistungsqualität"
~subject:"Personalentwicklung"
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International journal of hospitality management
Journal of marketing management : MM
Journal of business research : JBR
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The journal of services marketing
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How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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