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The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors : mediating role of behavioral integrity
Gatling, Anthony; Shum, Cass; Book, Laura; Bai, Billy - In: International journal of hospitality management 62 (2017), pp. 11-20
Persistent link: https://www.econbiz.de/10011702627
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Customer loyalty marketing research : a comparative approach between hospitality and business journals
Yoo, Myongjee; Bai, Billy - In: International journal of hospitality management 33 (2013), pp. 166-177
Persistent link: https://www.econbiz.de/10009746457
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Factors affecting willingness to participate in consumer generated advertisement
Shulga, Lenna V.; Busser, James A.; Bai, Billy - In: International journal of hospitality management 74 (2018), pp. 214-223
Persistent link: https://www.econbiz.de/10011924667