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Impact of service climate and psychological capital on employee engagement : the role of organizational hierarchy
Kang, Hee Jung Annette; Busser, James A. - In: International journal of hospitality management 75 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011944862
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Employee emotional investment : an institutional logic perspective
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072023
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Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
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Customer disposition to social exchange in co-innovation
Busser, James A.; Shulga, Lenna V.; Kang, Hee Jung - In: International journal of hospitality management 76 (2019) 1, pp. 299-307
Persistent link: https://www.econbiz.de/10011982011
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Factors affecting willingness to participate in consumer generated advertisement
Shulga, Lenna V.; Busser, James A.; Bai, Billy - In: International journal of hospitality management 74 (2018), pp. 214-223
Persistent link: https://www.econbiz.de/10011924667
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Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012389079