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Justice perceptions and drives of hotel employee social loafing behavior
Luo, Zhenpeng; Qu, Hailin; Marnburg, Einar - In: International journal of hospitality management 33 (2013), pp. 456-464
Persistent link: https://www.econbiz.de/10009746329
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Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 89 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
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The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin; Qu, Hailin; Yang, Jing - In: International journal of hospitality management 77 (2019), pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
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Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung; Qu, Hailin - In: International journal of hospitality management 64 (2017), pp. 31-40
Persistent link: https://www.econbiz.de/10011731665
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Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung; Qu, Hailin; Beck, Jeffrey A. - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
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Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao; Qu, Hailin; Wei, Min - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
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Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong; Shi, Zhao; Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227719