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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75
Persistent link: https://www.econbiz.de/10009406151
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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Perceived organizational support and coworker support as antecedents of foreign workers' voice and psychological stress
Loi, Raymond; Ao, Olivia K. Y.; Xu, Angela J. - In: International journal of hospitality management 36 (2014), pp. 23-30
Persistent link: https://www.econbiz.de/10010239358
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011388013
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Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan; Saldamli, Asim; Gursoy, Dogan - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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The effects of psychological capital, social capital, and human capital on hotel employees' occupational stress and turnover intention
Li, Zhiyong; Yu, Zhicheng; Huang, Songshan; Zhou, Jingyan; … - In: International journal of hospitality management 98 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013198509
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Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction
Shi, Xiaolin; Gordon, Susan; Adler, Howard - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209281