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Work stress and well-being in the hotel industry
O’Neill, John W.; Davis, Kelly - In: International journal of hospitality management 30 (2011) 2, pp. 385-390
Persistent link: https://www.econbiz.de/10008908372
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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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The effects of job and personal resources on hotel employees' work engagement
Karatepe, Osman M.; Olugbade, Olusegun A. - In: International journal of hospitality management 28 (2009) 4, pp. 504-512
Persistent link: https://www.econbiz.de/10003875548
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Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
Kim, Peter Beomcheol; Murrmann, Suzanne K.; Lee, Gyumin - In: International journal of hospitality management 28 (2009) 4, pp. 612-619
Persistent link: https://www.econbiz.de/10003875875
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Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
Karatepe, Osman M.; Aleshinloye, Kayode Dare - In: International journal of hospitality management 28 (2009) 3, pp. 349-358
Persistent link: https://www.econbiz.de/10003855798
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Is the individual or the organization the cause of hotel employees’ stress? : a longitudinal study on differences in role stress between subjects
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 33 (2013), pp. 494-499
Persistent link: https://www.econbiz.de/10009746323
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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75
Persistent link: https://www.econbiz.de/10009406151
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296