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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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Why do they slack off in teamwork? : understanding frontline hospitality employees' social loafing when faced with exploitative leadership
Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282505
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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How to make the work-family balance a reality among frontline hotel employees? : the effect of family supportive supervisor behaviors
Ye, Yijiao; Wu, Long-Zeng; Lyu, Yijing; Liu, Xinyu - In: International journal of hospitality management 120 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015071050
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Hospitality employees and digital transformation : the mediating roles of alienation and motivation
Ye, Ying; Chen, Kaung-Hwa - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070777
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Do you feel angry when you are gossiped about? : understanding the mechanism underlying negative workplace gossip and service sabotage
Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Fan, Yurong - In: International journal of hospitality management 122 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015072436