//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A Customer Management Dilemma:...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
165
Konsumentenverhalten
165
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
118
Service quality
118
Hotel industry
96
Hotellerie
96
Gastronomie
71
Restaurant industry
71
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
USA
24
United States
24
Satisfaction
23
Competitive strategy
22
Wettbewerbsstrategie
22
Arbeitsverhalten
21
Loyalty
21
Work behaviour
21
Confidence
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Customer value
18
Kundenwert
18
Tourism employees
18
Tourismusberufe
18
Hospitality industry
17
Arbeitszufriedenheit
16
Gastgewerbe
16
more ...
less ...
Online availability
All
Undetermined
204
Type of publication
All
Article
306
Type of publication (narrower categories)
All
Article in journal
306
Aufsatz in Zeitschrift
306
Case study
1
Fallstudie
1
Language
All
English
306
Author
All
Han, Heesup
17
Jang, Soocheong
13
Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
Qu, Hailin
8
Wong, IpKin Anthony
8
Kim, Wansoo
5
Ahn, Jiseon
4
Busser, James A.
4
Hwang, Jinsoo
4
Lee, Choong-Ki
4
Prentice, Catherine
4
Ryu, Kisang
4
Shulga, Lenna V.
4
So, Kevin Kam Fung
4
Song, Hak-jun
4
Tajeddini, Kayhan
4
Tanford, Sarah
4
Torres, Edwin N.
4
Yu, Jongsik
4
Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Gamage, Thilini Chathurika
3
Gao, Yixing
3
Gil Saura, Irene
3
Ha, Jooyeon
3
Hanks, Lydia
3
Im, Jinyoung
3
Kim, Woo Gon
3
Köseoglu, Mehmet Ali
3
Lai, Ivan K. W.
3
Lee, Jin-soo
3
Lee, Seoki
3
Lu, Lu
3
Okumus, Fevzi
3
Park, Kwangmin
3
Raab, Carola
3
Wei, Wei
3
more ...
less ...
Published in...
All
International journal of hospitality management
Games and economic behavior
1,461
Journal of economic theory
813
Journal of business research : JBR
728
European journal of operational research : EJOR
680
Journal of economic behavior & organization : JEBO
655
Economics letters
640
Journal of retailing and consumer services
628
SpringerLink / Bücher
514
International journal of game theory : official journal of the Game Theory Society
507
Games
441
Industrial marketing management : the international journal for industrial and high-tech firms
440
International game theory review
393
Journal of mathematical economics
391
Discussion paper / Center for Economic Research, Tilburg University
384
CESifo working papers
371
Economic theory : official journal of the Society for the Advancement of Economic Theory
368
Dynamic games and applications : DGA
365
Management science : journal of the Institute for Operations Research and the Management Sciences
359
International journal of production economics
353
Mathematical social sciences
352
Working paper
301
Discussion paper / Tinbergen Institute
290
Theory and decision : an international journal for multidisciplinary advances in decision science
280
Discussion paper / Centre for Economic Policy Research
277
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
245
International journal of production research
231
Social choice and welfare
226
The journal of services marketing
226
Gabler Edition Wissenschaft
225
Experimental economics : a journal of the Economic Science Association
213
Europäische Hochschulschriften / 5
211
Operations research letters
209
The journal of business & industrial marketing
208
Public choice
199
The American economic review
192
The service industries journal
192
NBER working paper series
187
CORE discussion paper : DP
184
Discussion paper series / IZA
184
more ...
less ...
Source
All
ECONIS (ZBW)
306
Showing
1
-
10
of
306
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Revenue management strategies under the lunar-solar calendar : evidence of Chinese restaurant operations
Chan, Wilco W.
;
Chan, Lena C.
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 381-390
Persistent link: https://www.econbiz.de/10003742803
Saved in:
2
The role of middle management in the execution of expansion strategies : the case of developers’ selection of hotel projects
Ghorbal-Blal, Ines
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 272-282
Persistent link: https://www.econbiz.de/10008907647
Saved in:
3
Capital structure, free cash flow, diversification and firm performance : a holistic analysis
Park, Kwangmin
;
Jang, Soocheong
- In:
International journal of hospitality management
33
(
2013
),
pp. 51-63
Persistent link: https://www.econbiz.de/10009746518
Saved in:
4
Development and validation of the casino service quality scale : CASERV
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 209-217
Persistent link: https://www.econbiz.de/10009406137
Saved in:
5
Validation of a market orientation adoption scale in rural tourism enterprises : relationship between the characteristics of the enterprise and extent of market orientation adoptio...
Peña, Ana Isabel Polo
;
Jamilena, Dolores María Frías
; …
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 139-151
Persistent link: https://www.econbiz.de/10009406144
Saved in:
6
Does the asset-light and fee-oriented strategy create value?
Sohn, Jayoung
;
Tang, Chun-Hung
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 270-277
Persistent link: https://www.econbiz.de/10009718389
Saved in:
7
Competitive intelligence practices in hotels
Köseoglu, Mehmet Ali
;
Ross, Gary
;
Okumus, Fevzi
- In:
International journal of hospitality management
53
(
2016
),
pp. 161-172
Persistent link: https://www.econbiz.de/10011443104
Saved in:
8
Market orientation and business performance : evidence from franchising industry
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Seo, Min-Kyo
;
Hight, S. Kyle
- In:
International journal of hospitality management
44
(
2015
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010501243
Saved in:
9
Activity outsourcing and competitive strategy in the hotel industry : the moderator role of asset specificity
Espino-Rodríguez, Tomás F.
;
Lai, Pei-Chun
- In:
International journal of hospitality management
42
(
2014
),
pp. 9-19
Persistent link: https://www.econbiz.de/10010410817
Saved in:
10
Do upscale restaurant owners use wine lists as a differentiation strategy?
Berenguer Contrí, Gloria
;
Gil Saura, Irene
;
Ruiz, …
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 86-95
Persistent link: https://www.econbiz.de/10003798977
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->