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Wearable technology in service delivery processes : the gender-moderated technology objectification effect
Wu, Luorong; Fan, Alei; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011413934
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Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina; So, Kevin Kam Fung; Wu, Luorong; King, Ceridwyn - In: International journal of hospitality management 83 (2019), pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
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Investigating the impact of surprise rewards on consumer responses
Wu, Luorong; Mattila, Anna S.; Hanks, Lydia - In: International journal of hospitality management 50 (2015), pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
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Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
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Does time dull the pain? : the impact of temporal contiguity on review extremity in the hotel context
Yang, Yang; Wu, Luorong; Yang, Wan - In: International journal of hospitality management 75 (2018), pp. 119-130
Persistent link: https://www.econbiz.de/10011944975
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Investigating consumer embarrassment in service interactions
Wu, Luorong; Mattila, Anna - In: International journal of hospitality management 33 (2013), pp. 196-202
Persistent link: https://www.econbiz.de/10009746395
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Territoriality revisited : other customer's perspective
Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56
Persistent link: https://www.econbiz.de/10010364586
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When and why nostalgic ads work (and do not work) : a social influence perspective
Huang, Huiling; Yang, Bi; Liu, Qing; Wu, Luorong - In: International journal of hospitality management 117 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457826
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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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Photo vs. art? : the design of consumption guidance in cultural food consumption
Wu, Luorong; Liu, Qing; Huang, Huiling; Yu, Xi - In: International journal of hospitality management 97 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012820032