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~isPartOf:"International journal of hospitality management"
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Understanding service quality...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
308
Konsumentenverhalten
308
Hotel industry
269
Hotellerie
269
Beziehungsmarketing
177
Relationship marketing
177
Gastronomie
167
Restaurant industry
167
China
113
Social Web
82
Social web
82
Emotion
75
Hospitality industry
66
Gastgewerbe
65
Hospital
65
Krankenhaus
65
Arbeitszufriedenheit
64
Job satisfaction
64
Viral marketing
60
Virales Marketing
60
Customer service
58
Kundenservice
58
Satisfaction
58
Internet marketing
56
Online-Marketing
56
Beschwerdemanagement
46
Complaint management
46
Tourism employees
45
Tourismusberufe
45
Arbeitsverhalten
44
Work behaviour
44
USA
42
United States
42
Online retailing
40
Online-Handel
40
Brand management
39
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724
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Han, Heesup
24
Jang, Soocheong
17
Mattila, Anna S.
16
Law, Chun Hung Roberts
14
Wong, IpKin Anthony
13
Guchait, Priyanko
10
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Line, Nathaniel D.
9
Qu, Hailin
9
Gursoy, Dogan
8
Law, Rob
8
Hanks, Lydia
7
Lu, Lu
7
Madera, Juan M.
7
Miao, Li
7
Yang, Fiona X.
7
Zhang, Hanqin Qiu
7
Zhang, Tingting
7
Bai, Billy
6
Kim, Wansoo
6
So, Kevin Kam Fung
6
Sparks, Beverley
6
Wei, Wei
6
Zhao, Xinyuan
6
Ali, Faizan
5
Back, Ki-Joon
5
Cho, Meehee
5
Hung, Kam
5
Hwang, Jinsoo
5
Kim, Seongseop
5
Kong, Haiyan
5
Lee, Jin-soon
5
Lee, Lindsey
5
Pizam, Abraham
5
Prentice, Catherine
5
Ryu, Kisang
5
Song, Haiyan
5
Xu, Xun
5
Zhang, Lu
5
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International journal of hospitality management
China economic review : an international journal
1,631
Journal of business research : JBR
1,118
Energy economics
895
NBER working paper series
894
Finance research letters
874
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
Journal of retailing and consumer services
782
Working paper / National Bureau of Economic Research, Inc.
777
SpringerLink / Bücher
724
Technological forecasting & social change : an international journal
717
Applied economics
711
NBER Working Paper
700
China & world economy
626
Discussion paper series / IZA
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
626
International review of economics & finance : IREF
603
Asian Agricultural Research
599
The Chinese economy
560
Pacific-Basin finance journal
557
Tourism management : research, policies, practice
544
Applied economics letters
525
IZA Discussion Papers
520
Economic modelling
518
The China quarterly : an international journal for the study of China
498
IZA Discussion Paper
440
The service industries journal
415
Journal of Chinese economic and business studies
398
Springer eBook Collection
398
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
394
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
387
International review of financial analysis
386
Working paper
383
Journal of Asian economics
357
Journal of travel and tourism marketing
351
Asia Pacific business review
334
Policy research working paper : WPS
328
Social sciences in China : a quarterly journal
325
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
323
Frontiers of economics in China : selected publications from Chinese universities
322
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ECONIS (ZBW)
724
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques
;
Melián-González, Santiago
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
Saved in:
3
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
4
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
5
Projecting service quality : the effects of social media reviews on service perception
Ha, Erin Younhee
;
Lee, Heejung
- In:
International journal of hospitality management
69
(
2018
),
pp. 132-141
Persistent link: https://www.econbiz.de/10011821914
Saved in:
6
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
7
Strategic alignment leverage between hotels and companies : the buyer-supplier relationship perspective
Ku, Edward C. S.
;
Wu, Wu-chung
;
Lin, Ann-ren
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 735-745
Persistent link: https://www.econbiz.de/10009130526
Saved in:
8
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
9
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
10
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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