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The cross-level effect of team politics on "teamness" and "oneness" of frontline employees in the tourism industry : the moderating role of abusive supervision
Chen, Yuanyi; Yan, Ming; Zheng, Shi; Lan, Junbang - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457833
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The moderating roles of job control and work-life balance pratices on employee stress in the hotel and catering industry
Chiang, Flora F. T.; Birtch, Thomas A.; Kwan, Ho Kwong - In: International journal of hospitality management 29 (2010) 1, pp. 25-32
Persistent link: https://www.econbiz.de/10003964029
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The antecedents and consequences of being envied by coworkers : an investigation from the victim perspective
Ye, Yijiao; Lyu, Yijing; Kwan, Ho Kwong; Chen, Xingwen; … - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012494926
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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur; Kwan, Ho Kwong; Babalola, Mayowa; … - In: International journal of hospitality management 109 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
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Why do they slack off in teamwork? : understanding frontline hospitality employees' social loafing when faced with exploitative leadership
Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282505