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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun; Yu, Jongsik; Chua, Bee-Lia; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
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Are you ready for robot services? : exploring robot-service adoption behaviors of hotel-goers
Jung, Inyoung; Quan, Wei; Yu, Jongsik; Han, Heesup - In: International journal of hospitality management 109 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014282493
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Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Han, Heesup - In: International journal of hospitality management 117 (2024), pp. -11
Persistent link: https://www.econbiz.de/10014457839