//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Dienstleistu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
222
Kundenzufriedenheit
222
Consumer behaviour
204
Konsumentenverhalten
204
Hotel industry
136
Hotellerie
136
Beziehungsmarketing
124
Relationship marketing
124
Gastronomie
109
Restaurant industry
109
Customer service
70
Kundenservice
70
Emotion
55
Hospital
55
Krankenhaus
55
Gastgewerbe
48
Hospitality industry
48
Beschwerdemanagement
46
Complaint management
46
Arbeitsverhalten
35
Work behaviour
35
Arbeitszufriedenheit
34
Job satisfaction
34
Tourism employees
32
Tourismusberufe
32
USA
32
United States
32
Satisfaction
30
Hospitality
23
Viral marketing
23
Virales Marketing
23
Robot
22
Roboter
22
Brand management
21
Markenführung
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
more ...
less ...
Online availability
All
Undetermined
290
Free
1
Type of publication
All
Article
431
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
431
Aufsatz in Zeitschrift
431
Aufsatzsammlung
1
Language
All
English
432
Author
All
Mattila, Anna S.
12
Han, Heesup
11
Jang, Soocheong
9
Guchait, Priyanko
8
Line, Nathaniel D.
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Lu, Lu
6
Madera, Juan M.
5
Pizam, Abraham
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Miao, Li
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wang, Xingyu
4
Wei, Wei
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Hwang, Jinsoo
3
Hyun, Sunghyup Sean
3
Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Hyun Jeong
3
Kim, Jinkyung Jenny
3
Kim, Seongseop
3
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
209
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
179
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
128
International journal of quality and service sciences
122
International journal of quality & reliability management
118
Journal of service management
117
Service business
114
International journal of services and operations management
112
International journal of productivity and quality management : IJPQM
109
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
82
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
more ...
less ...
Source
All
ECONIS (ZBW)
432
Showing
1
-
10
of
432
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant : a perspective of socio-economic and demographic characteristics of African American co...
Oyewole, Philemon
- In:
International journal of hospitality management
34
(
2013
),
pp. 202-213
Persistent link: https://www.econbiz.de/10009766700
Saved in:
2
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
3
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
4
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
5
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
6
Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa
;
McDonald, Heath
;
Vocino, Andrea
- In:
International journal of hospitality management
33
(
2013
),
pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
Saved in:
7
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
8
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
9
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
10
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->