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Hedonic consumption pathway vs. acquisition-transaction utility pathway : an empirical comparison of Airbnb and hotels
Li, Jing; Hudson, Simon; So, Kevin Kam Fung - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495040
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Consumer values and service quality perceptions of food truck experiences
Shin, Yeon Ho; Kim, Haemi; Severt, Kimberly - In: International journal of hospitality management 79 (2019), pp. 11-20
Persistent link: https://www.econbiz.de/10012012771
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The role of utilitarian and hedonic values on users' continued usage intention in a mobile hotel booking environment
Ozturk, Ahmet Bulent; Nusair, Khaldoon; Okumus, Fevzi; … - In: International journal of hospitality management 57 (2016), pp. 106-115
Persistent link: https://www.econbiz.de/10011581291
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The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora; Bilgihan, Anil; Ye, Haobin; … - In: International journal of hospitality management 72 (2018), pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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The moderating effect of restaurant type on hedonic versus utilitarian review evaluations
Hlee, Sunyoung; Lee, Jimin; Yang, Sung-Byung; Koo, Chulmo - In: International journal of hospitality management 77 (2019), pp. 195-206
Persistent link: https://www.econbiz.de/10011988520
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The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong; Jang, Soocheong - In: International journal of hospitality management 40 (2014), pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321