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Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak - In: International journal of hospitality management 84 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
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Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella; Marcoz, Elena Maria; Mauri, Chiara - In: International journal of hospitality management 42 (2014), pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
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Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information
Peng, Hong-gang; Zhang, Hong-yu; Wang, Jian-qiang - In: International journal of hospitality management 68 (2018), pp. 124-138
Persistent link: https://www.econbiz.de/10011811177
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 29 (2010) 3, pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
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Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung; Lee, Hyung Ryong - In: International journal of hospitality management 28 (2009) 3, pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
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Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996