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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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Measuring customer experience in situ : the link between appraisals, emotions and overall assessments
Liu, Wei; Sparks, Beverley; Coghlan, Alexandra - In: International journal of hospitality management 59 (2016), pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony; Wu, JiaYi Seven - In: International journal of hospitality management 35 (2013), pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
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Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping; Zhang, Hanqin Qiu; Wang, Peilai; Lin, … - In: International journal of hospitality management 52 (2016), pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
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Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran; Fatma, Mobin; Shamim, Amjad; Joshi, Yatish; … - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
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Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing; Li, Mimi; Law, Chun Hung Roberts - In: International journal of hospitality management 77 (2019), pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131