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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
215
Service quality
215
Consumer behaviour
184
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Beziehungsmarketing
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Han, Heesup
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International journal of hospitality management
SpringerLink / Bücher
621
Journal of business research : JBR
493
Journal of retailing and consumer services
463
Industrial marketing management : the international journal for industrial and high-tech firms
308
The service industries journal
220
The journal of personal selling & sales management : JPSSM
208
The journal of services marketing
198
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
198
Journal of Services Marketing
186
Tourism management : research, policies, practice
181
Journal of travel and tourism marketing
171
Gabler Edition Wissenschaft
156
Journal of hospitality marketing & management
156
Springer eBook Collection
153
International journal of contemporary hospitality management
152
Journal of the Academy of Marketing Science
144
The journal of business & industrial marketing
137
International journal of project management : the journal of The International Project Management Association
128
The TQM journal : the international review of organizational improvement
126
Cogent business & management
120
European Journal of Marketing
118
Europäische Hochschulschriften / 5
117
International journal of productivity and quality management : IJPQM
116
International Journal of Bank Marketing
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Journal of marketing
108
Harvard business review : HBR
107
Services marketing quarterly
107
Springer eBook Collection / Business and Economics
101
Journal of service research : JSR
100
Service business
100
Journal of strategic marketing
99
Psychology & marketing
98
International journal of business information systems : IJBIS
95
Asia Pacific journal of marketing and logistics
94
European journal of marketing : EJM
94
Journal of air transport management
94
Research
94
Harvard-Business-Manager : das Wissen der Besten
91
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ECONIS (ZBW)
375
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1
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
2
Airbnb's effect on hotel sales growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
5
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
6
Customer perceptions of critical success factors for guest houses
Wang, Sha
;
Hung, Kam
- In:
International journal of hospitality management
48
(
2015
),
pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
Saved in:
7
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
8
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
Saved in:
9
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
10
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
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