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~isPartOf:"International journal of hospitality management"
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Assessing clients' satisfactio...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
261
Konsumentenverhalten
261
Hotel industry
180
Hotellerie
180
Beziehungsmarketing
168
Relationship marketing
168
Gastronomie
138
Restaurant industry
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Emotion
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Satisfaction
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Arbeitszufriedenheit
54
Job satisfaction
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Hospitality industry
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Gastgewerbe
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Beschwerdemanagement
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Complaint management
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USA
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United States
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Tourism employees
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Tourismusberufe
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Arbeitsverhalten
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Work behaviour
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Hospitality
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Brand image
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Markenimage
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23
Roboter
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Han, Heesup
23
Jang, Soocheong
16
Mattila, Anna S.
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Guchait, Priyanko
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Hyun, Sunghyup Sean
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Wong, IpKin Anthony
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Hanks, Lydia
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Kim, Woo Gon
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Lu, Lu
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Qu, Hailin
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Gursoy, Dogan
6
Madera, Juan M.
6
So, Kevin Kam Fung
6
Sparks, Beverley
6
Zhang, Tingting
6
Back, Ki-Joon
5
Hwang, Jinsoo
5
Karatepe, Osman M.
5
Kim, Wansoo
5
Lee, Jin-soon
5
Lee, Lindsey
5
Pizam, Abraham
5
Prentice, Catherine
5
Ryu, Kisang
5
Wei, Wei
5
Xu, Xun
5
Bai, Billy
4
Brewster, Zachary W.
4
Ha, Jooyeon
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Kim, Seongseop
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King, Ceridwyn
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Lee, Sanghyeop
4
Lynn, Michael
4
Miao, Li
4
Ok, Chihyung
4
Torres, Edwin N.
4
Wang, Xingyu
4
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International journal of hospitality management
The Nigerian journal of economic and social studies
615
Journal of retailing and consumer services
540
Journal of business research : JBR
421
The service industries journal
374
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
228
International journal of contemporary hospitality management
214
NBER working paper series
207
Working paper / National Bureau of Economic Research, Inc.
204
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
196
SpringerLink / Bücher
185
NBER Working Paper
182
Auditing : a journal of practice & theory
179
Cogent business & management
178
Services marketing quarterly
165
Journal of air transport management
162
The TQM journal : the international review of organizational improvement
157
CBN journal of applied statistics
153
International journal of productivity and quality management : IJPQM
147
International Journal of Bank Marketing
144
International journal of economics and financial issues : IJEFI
143
International Journal of Energy Economics and Policy : IJEEP
142
Journal of service research : JSR
140
Service business
139
The Indian journal of economics
138
European Journal of Marketing
134
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
126
World Bank E-Library Archive
125
International journal of economics and finance
121
International journal of quality and service sciences
121
Journal of service management
120
Discussion paper series / IZA
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Accounting and taxation review : A&TR
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
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ECONIS (ZBW)
549
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
4
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
5
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
6
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
7
Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
Saved in:
8
Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.
;
Mavondo, Felix T.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
Saved in:
9
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
10
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui
;
Liang, Rong-da
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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