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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Non-verbal communication in hospitality : at the intersection of religion and gender
Shahidul Islam, Mohammad; Kirillova, Ksenia - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146195
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Commercial hospitality in restaurants and tourist accommodation : perspectives from international consumer experience in Scotland
Teng, Chih-ching - In: International journal of hospitality management 30 (2011) 4, pp. 866-874
Persistent link: https://www.econbiz.de/10009242119
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The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 31 (2012) 4, pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
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National culture, leadership and citizenship : implications for cross-cultural management
Testa, Mark R. - In: International journal of hospitality management 28 (2009) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10003798975
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Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 42 (2014), pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
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Speaking of allergies : communication challenges for restaurant staff and customers
Wingate, Timothy G.; Jones, Samantha K.; Khakhar, Malika K. - In: International journal of hospitality management 96 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012585672
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Communication of food waste messages : the effects of communication modality, presentation order, and mindfulness on food waste reduction intention
Olavarria-Key, Nicole; Ding, Anni; Legendre, Tiffany S.; … - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585677
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The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 30 (2011) 3, pp. 542-550
Persistent link: https://www.econbiz.de/10009130585
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The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian; Mattila, Anna S. - In: International journal of hospitality management 107 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10014227202