Narrow search
Showing 1 - 10 of 553
Cover Image
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa; Sudbury-Riley, Lynn; Al-Abdin, Ahmed - In: International journal of hospitality management 112 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Cover Image
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh; Brun, Isabelle; Morales Alvarez, Miguel - In: International journal of hospitality management 27 (2008) 4, pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Cover Image
It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra; Peters, Mike; Strobl, Andreas - In: International journal of hospitality management 31 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
Cover Image
When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing; Chen, Ziguang - In: International journal of hospitality management 31 (2012) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
Cover Image
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup; Jeong, Chul - In: International journal of hospitality management 32 (2013), pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Cover Image
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Cover Image
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Cover Image
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Cover Image
Customers' cognitive, emotional, and actionable response to the servicescape : a test of the moderating effect of the restaurant type
Kim, Woo Gon; Moon, Yun Ji - In: International journal of hospitality management 28 (2009) 1, pp. 144-156
Persistent link: https://www.econbiz.de/10003799063
Cover Image
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951