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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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The effects of cognitive, affective, and sensory attributes on hotel choice
Kim, Dohee; Perdue, Richard R. - In: International journal of hospitality management 35 (2013), pp. 246-257
Persistent link: https://www.econbiz.de/10010225787
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
Yoon, Hae Jin; Thompson, Sandra A.; Parsa, H. G. - In: International journal of hospitality management 28 (2009) 1, pp. 33-41
Persistent link: https://www.econbiz.de/10003798872
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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To disclose or to falsify : the effects of cognitive trust and affective trust on customer cooperation in contact tracing
Chen, Shijiao; Waseem, Donia; Xia, Zhenhua; Tran Trieu Khai - In: International journal of hospitality management 94 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012495088
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The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity
Han, Sung Ho; Chen, Cheng-Hao Steve; Lee, Timothy J. - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495106
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Effective electronic menu presentation : from the cognitive style and mental imagery perspectives
Lee, Hee; Kim, Min Gyung - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241890
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How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung; Pratt, Marlene; Wang, Ying; Scott, Noel; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293951