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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
261
Konsumentenverhalten
261
Hotel industry
178
Hotellerie
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Beziehungsmarketing
168
Relationship marketing
168
Gastronomie
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Restaurant industry
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Emotion
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Satisfaction
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Arbeitszufriedenheit
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Job satisfaction
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Gastgewerbe
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Beschwerdemanagement
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Tourismusberufe
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Brand image
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Hwang, Jinsoo
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International journal of hospitality management
MPRA Paper
1,480
ECB Working Paper
845
IMF Working Paper
616
NBER Working Papers
593
Journal of retailing and consumer services
553
CESifo Working Paper
528
Working Paper
519
CEPR Discussion Papers
481
IZA Discussion Papers
436
Journal of business research : JBR
427
Discussion paper series / IZA
410
CESifo working papers
403
The service industries journal
375
NBER working paper series
339
Working paper series / European Central Bank
338
Discussion paper
333
IZA Discussion Paper
327
CESifo Working Paper Series
280
Journal of Services Marketing
280
Journal of Banking & Finance
272
The journal of services marketing
272
BANCARIA
269
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
ZEW Discussion Papers
266
Economics Papers from University Paris Dauphine
259
FEDS Working Paper
229
Tourism management : research, policies, practice
229
Bundesbank Discussion Paper
227
Working paper
225
International journal of contemporary hospitality management
213
Cogent business & management
209
Journal of travel and tourism marketing
203
Working paper / National Bureau of Economic Research, Inc.
197
Journal of hospitality marketing & management
195
Staff reports / Federal Reserve Bank of New York
194
BIS Working Paper
183
Auditing : a journal of practice & theory
177
NBER Working Paper
177
Bank of England Working Paper
176
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ECONIS (ZBW)
546
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
4
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
5
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
6
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
7
Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
Saved in:
8
Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.
;
Mavondo, Felix T.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
Saved in:
9
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
10
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui
;
Liang, Rong-da
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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