//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
"Yes, I know you" : the role o...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
723
Konsumentenverhalten
723
Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Gastronomie
301
Hotel industry
301
Hotellerie
301
Restaurant industry
301
Beziehungsmarketing
228
Relationship marketing
228
Emotion
109
Brand management
79
Markenführung
79
USA
77
United States
77
Viral marketing
73
Virales Marketing
73
Hospital
71
Krankenhaus
71
Hospitality industry
69
Gastgewerbe
67
Brand image
65
Markenimage
65
Customer service
62
Kundenservice
62
Internet marketing
58
Online-Marketing
58
Satisfaction
58
Arbeitszufriedenheit
56
Job satisfaction
56
Food
52
Beschwerdemanagement
51
Complaint management
51
Confidence
50
Lebensmittel
50
Vertrauen
50
Coronavirus
49
Online retailing
48
more ...
less ...
Online availability
All
Undetermined
692
Free
2
Type of publication
All
Article
1,019
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
1,019
Aufsatz in Zeitschrift
1,019
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
All
English
1,020
Author
All
Han, Heesup
39
Jang, Soocheong
37
Mattila, Anna S.
32
Law, Chun Hung Roberts
14
Hyun, Sunghyup Sean
13
Kim, Woo Gon
13
Line, Nathaniel D.
13
Wong, IpKin Anthony
12
Wu, Luorong
12
Guchait, Priyanko
11
Hanks, Lydia
11
Heo, Cindy Yoonjoung
11
Jeong, EunHa
11
Lu, Lu
11
Zhang, Lu
11
Kim, Seongseop
10
Liu, Qing
10
So, Kevin Kam Fung
10
Wei, Wei
10
Gursoy, Dogan
9
Hwang, Jinsoo
9
Lee, Seoki
9
Lynn, Michael
9
Miao, Li
9
Qu, Hailin
9
Cho, Meehee
8
Chua, Bee-Lia
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Seo, Soobin
8
Back, Ki-Joon
7
Gao, Yixing
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
Pizam, Abraham
7
Rahman, Imran
7
Ryu, Kisang
7
Song, Hanqun
7
Ahn, Jiseon
6
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of business research : JBR
2,297
Journal of retailing and consumer services
2,090
NBER working paper series
837
International journal of consumer studies
782
Working paper / National Bureau of Economic Research, Inc.
744
Psychology & marketing
705
NBER Working Paper
659
Journal of consumer research : JCR ; an interdisciplinary bimonthly
603
Discussion paper series / IZA
554
The service industries journal
487
European Journal of Marketing
484
Tourism management : research, policies, practice
473
SpringerLink / Bücher
466
Asia Pacific journal of marketing and logistics
440
Journal of travel and tourism marketing
426
Management science : journal of the Institute for Operations Research and the Management Sciences
423
Journal of Consumer Marketing
416
The journal of product & brand management
400
The journal of services marketing
398
European journal of marketing : EJM
391
Journal of marketing research : JMR
390
Journal of Services Marketing
384
Cogent business & management
377
International journal of contemporary hospitality management
377
The journal of brand management : an international journal
368
Journal of retailing
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
Journal of marketing management : MM
355
Journal of the Academy of Marketing Science
351
Journal of marketing
338
Journal of hospitality marketing & management
334
Journal of international consumer marketing
334
Journal of business ethics : JOBE
328
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
325
Technological forecasting & social change : an international journal
325
Marketing letters : a journal of research in marketing
321
IZA Discussion Paper
316
Journal of consumer behaviour : an international research review
316
International journal of retail & distribution management
309
more ...
less ...
Source
All
ECONIS (ZBW)
1,020
Showing
1
-
10
of
1,020
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
4
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
5
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
Saved in:
6
Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
7
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
8
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
9
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
10
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->