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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin - In: International journal of hospitality management 85 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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Servicescape, positive affect, satisfaction and behavioral intentions : the moderating role of familiarity
Park, Jeong-Yeol; Back, Robin M.; Bufquin, Diego; … - In: International journal of hospitality management 78 (2019), pp. 102-111
Persistent link: https://www.econbiz.de/10012012705
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae; Kim, Hyun Jeong - In: International journal of hospitality management 82 (2019), pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian J. - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna; Solnet, David - In: International journal of hospitality management 29 (2010) 4, pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888