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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
261
Konsumentenverhalten
261
Hotel industry
178
Hotellerie
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Beziehungsmarketing
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Relationship marketing
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Restaurant industry
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Krankenhaus
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Kundenservice
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Job satisfaction
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Virales Marketing
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Brand management
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Hospitality
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Han, Heesup
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Mattila, Anna S.
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Line, Nathaniel D.
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Hyun, Sunghyup Sean
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Lu, Lu
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Qu, Hailin
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Madera, Juan M.
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So, Kevin Kam Fung
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Sparks, Beverley
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Zhang, Tingting
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Back, Ki-Joon
5
Hwang, Jinsoo
5
Kim, Wansoo
5
Lee, Jin-soon
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Lee, Lindsey
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Pizam, Abraham
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Prentice, Catherine
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Ryu, Kisang
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Wei, Wei
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Xu, Xun
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4
Brewster, Zachary W.
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Ha, Jooyeon
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Kim, Seongseop
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Miao, Li
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Ok, Chihyung
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Torres, Edwin N.
4
Wang, Xingyu
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Wu, Luorong
4
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International journal of hospitality management
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
369
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
177
SpringerLink / Bücher
169
NBER Working Paper
165
Services marketing quarterly
165
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International Journal of Contemporary Hospitality Management
128
International journal of quality & reliability management
124
International journal of quality and service sciences
123
Journal of service management
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International Journal of Quality & Reliability Management
112
Total quality management & business excellence
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Quality management journal : QMJ
98
Journal of the Academy of Marketing Science
97
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ECONIS (ZBW)
546
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
4
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
5
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
6
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
7
Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
Saved in:
8
Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.
;
Mavondo, Felix T.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
Saved in:
9
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
10
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui
;
Liang, Rong-da
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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