The world of offshoring has come a long way in recent years. This experience allows us to make certain inferences about its potential and recommendations on how it can best be utilized. This paper aims to provide a description of the state of offshoring, a summary of best practices, and to...

The financial services industry went through a dramatic turn of events during the past year or so, to an extent that many were questioning its long-term viability and sources of strength. While it is imperative that we try and learn as much as we can from past mistakes to prevent them from...

The financial services industry is just beginning to take full advantage of the benefits of offshore business processing. Some have taken the steps to outsource parts of the lowerend value chain to third party providers within emerging economies. We predict that similar to the manufacturing...