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Improving the quality of enviromental management : impact on shareholder value
Sebastianelli, Rose; Tamimi, Nabil; Iacocca, Kathleen - In: International journal of quality & reliability management 32 (2015) 1, pp. 53-80
Persistent link: https://www.econbiz.de/10010511349
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Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David; Dehe, Benjamin - In: International journal of quality & reliability management 33 (2016) 2, pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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The impact of total quality management and entrepreneurial orientation on organizational performance
Al-Dhaafri, Hassan Saleh; Al-Swidi, Abdullah Kaid - In: International journal of quality & reliability management 33 (2016) 5, pp. 597-614
Persistent link: https://www.econbiz.de/10011579452
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Strategies for improving performance in the Italian local government organizations : can ISO 9001 really help?
Chiarini, Andrea - In: International journal of quality & reliability management 33 (2016) 3, pp. 344-360
Persistent link: https://www.econbiz.de/10011564100
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The impact of quality management systems on the performance of manufacturing firms
Kafetzopoulos, Dimitrios P.; Psomas, Evangelos L.; … - In: International journal of quality & reliability management 32 (2015) 4, pp. 381-399
Persistent link: https://www.econbiz.de/10011305178
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The impact of TQM practices and KM processes on organisational performance : an empirical investigation
Qasrawi, Bara' Tareq; Almahamid, Soud Mohammad; … - In: International journal of quality & reliability management 34 (2017) 7, pp. 1034-1055
Persistent link: https://www.econbiz.de/10011778949
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Impact of TQM on company's performance
Kumar, Vinod; Choisne, Franck; De Grosbois, Danuta; … - In: International journal of quality & reliability management 26 (2009) 1, pp. 23-37
Persistent link: https://www.econbiz.de/10009525099
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The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of quality & reliability management 26 (2009) 7, pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
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Customer-orientated six sigma in call centre performance measurement
McAdam, Rodney; Davies, John; Keogh, Bill; Finnegan, Anthony - In: International journal of quality & reliability management 26 (2009) 6, pp. 516-545
Persistent link: https://www.econbiz.de/10009525865