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Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus; Salomonson, Nicklas; A̐berg, Annika - In: International journal of quality and service sciences 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
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Using interventions to change the quality profile of an organisation
Johansson, Elisabeth; Witell, Lars; Rönnbäck, Åsa - In: International journal of quality and service sciences 5 (2013) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
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Service quality on three management levels : a study of service quality in public tendering contracts
Camén, Carolina - In: International journal of quality and service sciences 2 (2010) 3, pp. 317-334
Persistent link: https://www.econbiz.de/10008758765
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The effects of price regulation in contracting out transport services
Kidokoro, Yukihiro - In: Journal of transport economics and policy 37 (2003) 1, pp. 111-132
Persistent link: https://www.econbiz.de/10001748470
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Optimum diversity in the public transport market
Gronau, Reuben - In: Journal of transport economics and policy 34 (2000) 1, pp. 21-42
Persistent link: https://www.econbiz.de/10001452513
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Quality assurance in competitively tendered contracts
Muren, Astri - In: Journal of transport economics and policy 34 (2000) 1, pp. 99-112
Persistent link: https://www.econbiz.de/10001452525
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Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto; Deiana, Eusebio; Tilocca, Proto - In: International journal of quality and service sciences 4 (2012) 3, pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg; Edvardsson, Bo; Enquist, Bo - In: International journal of quality and service sciences 3 (2011) 1, pp. 110-124
Persistent link: https://www.econbiz.de/10009012257