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A model for assessing consumer perceptions of quality
Kenyon, George; Sen, Kabir - In: International journal of quality and service sciences 4 (2012) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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Customer-service firm attachment : what it is and what causes it?
Moussa, Salim; Touzani, Mourad - In: International journal of quality and service sciences 5 (2013) 3, pp. 337-359
Persistent link: https://www.econbiz.de/10010127399
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Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus; Salomonson, Nicklas; A̐berg, Annika - In: International journal of quality and service sciences 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Kashif, Muhammad; Rehman, Mohsin Abdul - In: International journal of quality and service sciences 6 (2014) 4, pp. 309-325
Persistent link: https://www.econbiz.de/10010469095
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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An investigation of service quality assessments across retail formats
Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
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Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
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Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam; Selim Ahmed; Dzuljastri Abdul Razak - In: International journal of quality and service sciences 7 (2015) 4, pp. 424-441
Persistent link: https://www.econbiz.de/10011448219