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Engaged leaders develop schools as quality organisations
Snyder, Kristen - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 217-229
Persistent link: https://www.econbiz.de/10011400695
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Critical factors of service quality in a graduate school of Malaysia
Hazilah, Noor; Manaf, Abd; Ahmad, Khaliq; Ahmed, Selim - In: International journal of quality and service sciences 5 (2013) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010228582
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Work integrated learning for employee health in schools
Lagrosen, Stefan; Lagrosen, Yvonne - In: International journal of quality and service sciences 6 (2014) 4, pp. 387-398
Persistent link: https://www.econbiz.de/10010469086
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
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Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang; Zhang, Shuai - In: International journal of quality and service sciences 1 (2009) 1, pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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Service quality implementation : problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International journal of quality and service sciences 2 (2010) 2, pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
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Understanding professional service delivery
Walsh, Kate; Gordon, Judith R. - In: International journal of quality and service sciences 2 (2010) 2, pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
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Service quality in higher education : a review and research agenda
Sultan, Parves; Wong, Ho Yin - In: International journal of quality and service sciences 2 (2010) 2, pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
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Customers' experiences of co-creation during service innovation
Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10009573201