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~isPartOf:"International journal of quality and service sciences"
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International journal of quality and service sciences
Journal of business research : JBR
149
Journal of Business Research
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Journal of retailing and consumer services
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Journal of Services Marketing
10
Journal of Consumer Marketing
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Psychology & marketing
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International Journal of Bank Marketing
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International journal of advertising : the quarterly review of marketing communications
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International journal of advertising : the review of marketing communications
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Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10003915361
Saved in:
2
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
3
Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10009890247
Saved in:
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