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Creating benchmarks for high performing organisations
Cocks, Graeme - In: International journal of quality and service sciences 4 (2012) 1, pp. 16-26
Persistent link: https://www.econbiz.de/10009552405
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Maturity model of procurement and supply management in small and medium-size enterprises : a benchmarking of hospitals and metal-mechanic companies
Tontini, Gérson; Carvalho, Luciano Castro da; … - In: International journal of quality and service sciences 8 (2016) 3, pp. 315-333
Persistent link: https://www.econbiz.de/10011623925
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ACODE Benchmarks for technology enhanced learning (TEL) : findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose
Sankey, Michael L.; Padró, Fernando F. - In: International journal of quality and service sciences 8 (2016) 3, pp. 345-362
Persistent link: https://www.econbiz.de/10011623958
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Developing a benchmarking model for subjective well-being : a combined approach using structural equation modeling and fuzzy AHP
Aggarwal, Arun; Kukreja, Vinay; Nobi, Kamrunnisha - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 205-238
Persistent link: https://www.econbiz.de/10014432470
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Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina; Bergman, Bo - In: International journal of quality and service sciences 1 (2009) 2, pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
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Quality management systems and value creation
Rönnbäck, Åsa; Witell, Lars; Enquist, Bo - In: International journal of quality and service sciences 1 (2009) 3, pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
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Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena; Pettersen, Jostein; Elg, Mattias; … - In: International journal of quality and service sciences 2 (2010) 2, pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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Quality management in research and development
Kumar, Vinod; Kim, Dong Young; Kumar, Uma - In: International journal of quality and service sciences 4 (2012) 2, pp. 156-174
Persistent link: https://www.econbiz.de/10009573203
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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347