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~isPartOf:"International journal of quality and service sciences"
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Quality management
82
Qualitätsmanagement
81
Service quality
32
Dienstleistungsqualität
31
Customer satisfaction
12
Kundenzufriedenheit
12
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10
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Bäckström, Ingela
5
Lilja, Johan
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Rönnbäck, Åsa
5
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Lagrosen, Yvonne
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Palm, Klas
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Richardsson, Daniel
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Tóth, Zsuzsanna Eszter
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Elg, Mattias
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Enquist, Bo
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Goh, Thong Ngee
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Gremyr, Ida
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Heriyati, Pantri
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Ingelsson, Pernilla
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Jónás, Tamás
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Raharjo, Hendry
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
534
International journal of productivity and quality management : IJPQM
467
Benchmarking: An International Journal
438
The TQM journal : the international review of organizational improvement
425
International journal of quality & reliability management
401
International journal of production research
363
Benchmarking : an international journal ; BIJ
288
Total quality management & business excellence
258
International Journal of Quality & Reliability Management
237
International journal of production economics
208
International journal of six sigma and competitive advantage : IJSSCA
187
Quality management journal : QMJ
178
European journal of operational research : EJOR
137
SpringerLink / Bücher
130
The TQM Magazine
123
International journal of services and operations management
98
The TQM Journal
95
International journal of process management and benchmarking : IJPMB
94
International Journal of Operations & Production Management
73
OECD International Direct Investment Statistics
68
The international journal of productivity and performance management : IJPPM
68
International journal of business excellence
66
Europäische Hochschulschriften / 5
63
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
62
Business process management journal
61
Health care management review : HCM review
56
Amfiteatru economic : an economic and business research periodical
54
Journal of industrial engineering and management : JIEM
51
Benchmarking : an international journal
50
NBER working paper series
49
Journal of operations management
48
Beiträge zur Hochschulpolitik
47
IEEE transactions on engineering management : EM
46
Management science : journal of the Institute for Operations Research and the Management Sciences
45
International journal of technology management : IJTM
43
Journal of health organization and management
43
Springer eBook Collection
43
DGQ
42
European journal of industrial engineering : EJIE
42
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ECONIS (ZBW)
86
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1
Creating benchmarks for high performing organisations
Cocks, Graeme
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 16-26
Persistent link: https://www.econbiz.de/10009552405
Saved in:
2
Maturity model of procurement and supply management in small and medium-size enterprises : a
benchmarking
of hospitals and metal-mechanic companies
Tontini, Gérson
;
Carvalho, Luciano Castro da
; …
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 315-333
Persistent link: https://www.econbiz.de/10011623925
Saved in:
3
ACODE Benchmarks for technology enhanced learning (TEL) : findings from a 24 university
benchmarking
exercise regarding the benchmarks’ fitness for purpose
Sankey, Michael L.
;
Padró, Fernando F.
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 345-362
Persistent link: https://www.econbiz.de/10011623958
Saved in:
4
Developing a
benchmarking
model for subjective well-being : a combined approach using structural equation modeling and fuzzy AHP
Aggarwal, Arun
;
Kukreja, Vinay
;
Nobi, Kamrunnisha
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 205-238
Persistent link: https://www.econbiz.de/10014432470
Saved in:
5
Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina
;
Bergman, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
Saved in:
6
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
7
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
8
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
9
Quality management in research and development
Kumar, Vinod
;
Kim, Dong Young
;
Kumar, Uma
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10009573203
Saved in:
10
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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