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Customer aggression, felt anger and emotional deviance : the moderating role of job autonomy
Goussinsky, Ruhama - In: International journal of quality and service sciences 7 (2015) 1, pp. 50-71
Persistent link: https://www.econbiz.de/10011300152
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Determinants and effects of employee's creative self-efficacy on innovative activities
Slåtten, Terje - In: International journal of quality and service sciences 6 (2014) 4, pp. 326-347
Persistent link: https://www.econbiz.de/10010469093
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The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti; … - In: International journal of quality and service sciences 9 (2017) 2, pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
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Assessing subjective career success : the role of career commitment, career resilience and self-efficacy: a evidence from hospitality industry
Bhawna; Sharma, Sanjeev Kumar; Akram, Umair - In: International journal of quality and service sciences 16 (2024) 1, pp. 44-62
Persistent link: https://www.econbiz.de/10014514129
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Social practices as units of value creation : theoretical underpinnings and implications
Holttinen, Heli - In: International journal of quality and service sciences 2 (2010) 1, pp. 95-112
Persistent link: https://www.econbiz.de/10003969058
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Customers' experiences of co-creation during service innovation
Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
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Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009768460
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Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein; Brege, Staffan; Semnani, Sedigheh … - In: International journal of quality and service sciences 5 (2013) 1, pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
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Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119
Persistent link: https://www.econbiz.de/10011558938