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~isPartOf:"International journal of retail and distribution management"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
334
Konsumentenverhalten
333
Beziehungsmarketing
106
Relationship marketing
106
Dienstleistungsqualität
81
Service quality
81
Einzelhandel
80
Retail trade
80
Customer satisfaction
78
Online retailing
60
Online-Handel
60
Brand management
43
Markenführung
43
Brand image
37
Markenimage
37
Emotion
33
E-commerce
28
Electronic Commerce
28
Brand
27
Markenartikel
27
Internet marketing
25
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25
Confidence
20
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20
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20
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20
Coronavirus
18
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18
Social web
18
Viral marketing
18
Virales Marketing
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Fashion
17
Mode
17
Dienstleistungssektor
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Service industry
16
Customer integration
15
Kundenintegration
15
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13
Textile distribution
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78
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English
78
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Hu, Da-Chian
2
Lee, Crystal T.
2
Liao, Shu-Hsien
2
Addo, Prince Clement
1
Adil, Mohd
1
Agárdi, Irma
1
Ahmad, Hassan
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Ali, Fayaz
1
Alt, Mónika-Anetta
1
Amirtha, Raman
1
Amoh, Simon
1
Amsl, Sarah
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Arora, Vibha
1
Asare, Andy Ohemeng
1
Ateş, Mustafa Fikret
1
Azuma, Nobukazu
1
Barua, Zapan
1
Bensebaa, Faouzi
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bezes, Christophe
1
Blázquez-Resino, Juán José
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Braga, Beatriz
1
Bremer, Phil
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Butt, Asad
1
Cai, Ruiying
1
Callarisa-Fiol, Luis J.
1
Cameran, Mara
1
Carvalho, João M. S.
1
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International journal of retail and distribution management
The service industries journal
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
60
Tourism management : research, policies, practice
59
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Marketing intelligence & planning
24
International journal of services and operations management
23
International journal of services, economics and management
23
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ECONIS (ZBW)
78
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78
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
The acquirements of e-service quality in
fashion
e-storescapes : mediating effect in an S-O-R model
Türkdemir, Pınar
;
Yıldız, Erkan
;
Ateş, Mustafa Fikret
- In:
International journal of retail and distribution management
51
(
2023
)
6
,
pp. 755-772
Persistent link: https://www.econbiz.de/10014281102
Saved in:
3
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
4
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
5
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
6
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
7
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
8
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
9
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
10
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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