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Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA
Meyer, Anton; Chase, Richard; Roth, Aleda; Voss, Chris; … - In: International journal of service industry management : IJSIM 10 (1999) 4, pp. 369-379
Persistent link: https://www.econbiz.de/10007121293
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Perception and attribution of employees' effort and abilities: The impact on customer encounter satisfaction
Specht, Nina; Fichtel, Sina; Meyer, Anton - In: International journal of service industry management : IJSIM 18 (2007) 5, pp. 534
Persistent link: https://www.econbiz.de/10007799768